Touchpoint IMPACT

Break Barriers, Strengthen Connections

Navigating system constraints, emotional intensity, and the unique needs of the communities you serve while supporting teams that are already stretched thin is no easy task.

This work is stronger with a trusted partner.

Touchpoint supports community leaders to shift how people engage and align with shared purpose, resulting in resilient, self-motivated teams.

Who We Work With

We partner with leaders across community services, education, healthcare, and government.  If you lead volunteers, teams, or programs that navigate in emotionally complex environments, you are in the right place. You hold the weight of people’s needs, system constraints, and community expectations, often without the support you deserve. We are here to help.

  • - You carry the weight of the world and that of everyone on your team, too.

  • - Your team is stretched too thin

  • - Roles and expectations are unclear or misaligned

  • - Tension or burnout is affecting trust

  • - Tough conversations get delayed or avoided altogether

  • - Boundaries are hard to maintain

Imagine, for a moment, your team communicates honestly, regulates under pressure, and takes ownership without everything landing back on you.

Start the Conversation

Contact us if:

Touchpoint IMPACT Services

Choose the level of support that fits your role, your team, and the unique demands of your sector.

Flexible, steady support for Community Leaders who are navigating high-pressure, emotionally complex environments. You choose the frequency and duration of your coaching sessions based on your workload, team needs, and the unique realities of your sector.

    • Community leaders working in high-pressure, emotionally complex environments

    • Leaders balancing people needs, accountability, and public impact

    • Those who want steady support without rigid structure

    • Monthly coaching sessions (defined by you)

    • Touchpoint Navigator platform access

    • Online access to your coach between sessions

    • Personalized Flight Plan

    • Flexible coaching paced to your workload and realities

    • Consistent, grounded support for complex situations

    • Accountability and clarity that help you stay steady and effective

Subscribe

Monthly Coaching Subscription

Coaching Credits are a flexible bank of coaching time you can use as needed. Unlike packages, credits don’t expire and are there when real-time support is needed most. Access your coach when pressure spikes, priorities shift or conversation support is needed in real time. Use your credits for quick check-ins or deeper reflective sessions at a pace that matches the realities of your environment.

    • Community and public-sector leaders

    • Emotionally complex, people-centred work

    • Shifting priorities and unpredictable demands

    • Support needed when pressure peaks

    • Flexibility without losing focus

  • Coaching Credits are purchased in bundles of three or more. Three credits gives you 90 minutes of coaching. Larger bundles offer greater value. Credits are non-refundable and non-transferable.

    • On-demand support when pressure is high

    • Practical guidance for complex, real-time challenges

    • Flexible use without a fixed coaching cadence

Get Your Credits

Coaching Credits

Support for teams and cross-program groups who need steadier communication, clearer boundaries, and stronger collaboration in emotionally demanding environments. Engage with peers to reach individual goals together (Group Coaching) or achieve shared goals with your team (Team Coaching).

    • Groups working in high-pressure, people-centred environments

    • Teams needing shared tools for difficult conversations

    • Organizations addressing complex, real-world challenges

    • Facilitated, interactive training sessions

    • Practical frameworks and tools tailored to the context

    • Guided exercises grounded in real scenarios

    • Active participation and real-time application

    • Facilitated discussion around live challenges

    • Practical tools practiced in the room

    • Clear pauses for reflection, alignment, and integration

Request Consultation

Group & Team Coaching

Practical, scenario-based workshops that give leaders tools to communicate with clarity, set boundaries, and confidently handle challenging situations unique to community environments.

    • Teams navigating tension, change, or high-stakes environments

    • Groups needing clarity, alignment, and steadier ways of working together

    • Organizations wanting to address dynamics without blame

    • Facilitated group or team coaching sessions

    • Tools to clarify expectations and roles

    • Support to strengthen communication and trust

    • Facilitated, real-time team conversations

    • Support navigating tension without blame

    • Guided reflection and alignment in the moment

Customize Workshop

Training Workshops

    • Teams impacted by conflict, escalation, or miscommunication

    • Leaders needing to address impact without blame

    • Groups requiring a clear reset after a difficult moment

    • Leadership pre-brief to understand the situation and desired outcomes

    • A facilitated team session focused on reflection, clarity, and next-step alignment

    • Support for identifying communication gaps

    • Rebuilding shared expectations and agreements

    • Leadership coaching to reinforce next steps and follow-through

    • Structured, facilitated conversation

    • Space to reflect and surface perspectives safely

    • Real-time guidance to keep the discussion grounded

    • Clear pauses to clarify, reset, and align

After conflict, escalation, or miscommunication, teams can be left unclear and unsettled. Exclusive to Touchpoint Impact clients, this guided debrief helps clarify what happened, address tension, and reset expectations so teams can move forward focused and aligned.

Request Consultation

Post-Incident Debriefing & Reset

Snapshot Coaching

Focused leadership observation (live or recorded)) with direct, actionable feedback. Partner with your coach for a fly-on-the-wall perspective on your interactions (e.g., performance conversations, high-stakes discussions, etc.).

Turn insight into action and BE the leader they need you to be.

    • Leaders facing a specific challenge or decision

    • People needing clarity before taking next steps

    • Leaders who want fast, focused support

    • Preparatory Coaching Session.

    • Live observation (video or in-person).

    • Team observation and feedback interviews.

    • Consolidated feedback report.

    • Post-session debrief and coaching.

    • A targeted coaching session focused on what matters most

    • Clear insight, practical direction, and next steps

    • Immediate momentum and renewed confidence

Gain a New Perspective

360-Live Feedback Assessment

Gain a comprehensive feedback assessment to better help you understand how you are perceived by those you work with. This assessment uses a coach approach to live-interviews, so you gain more meaningful insights.

    • Leaders navigating high-stakes, real-time conversations

    • Situations where support is needed in the moment

    • Leaders who want immediate guidance under pressure

    • Coaching to identify feedback goals

    • Coaching to prepare invitations

    • Minimum 6 participant interviews

    • Consolidated feedback report

    • Debrief session

    • Coaching to build a Growth Plan

    • Real-time coaching during live situations

    • Immediate feedback and course correction

    • Support that helps you stay steady and effective in the moment

Book an Assessment

Touchpoint Navigator (Personal Coaching Platform)

Your private coaching platform is a place to stay connected between sessions, track progress, and centralize everything you’re working on in your sessions.

    • Leaders who want daily virtual access to an ICF Certified Coach

    • Clients who value structure and accountability

    • People who want clear visibility into their progress

    • People who want coaching but have a limited budget and are willing to do the work with little support

    • Included with Monthly Subscription

    • Progress tracking

    • Accountability tools

    • Living record of goals, notes, and insights

    • Online access to your coach between sessions

    • A clear view of goals, progress, and next steps

    • Tools to track growth between sessions with metrics and KPIs

    • Ongoing accountability and momentum

Get Started

Speaking Events & Keynote

Touchpoint offers leadership talks focused on turning difficult conversations into conversations that yield momentum, clarity, and meaning. Each session blends insight, humour, and practical tools designed to use immediately.

    • Businesses navigating change, growth, or tension

    • Leadership retreats, off-sites, and development sessions focused on belonging and inclusion

    • Summits with themes of communication, trust, and leading under pressure

    • Project management, collaboration, and cross-functional alignment preparation events

    • Leadership teams navigating change, tension, or growth

    • Organizations wanting practical guidance for real conversations

    • Audiences who value authentic connection and audience engagement

    • Engaging leadership talks rooted in real-world experience

    • Practical tools for navigating difficult conversation

    • Clear, immediately usable takeaways

    • A balance of insight, humour, and grounded perspective

Get Started

Touchpoint IMPACT Coaching Investment

Leadership coaching is a strategic investment. Research consistently shows that organizations and leaders who engage in professional coaching experience measurable improvements in decision-making, communication, accountability, and performance. Over time, this translates into stronger teams, reduced friction, and leaders who spend less time reacting and more time leading.

Start the Conversation

Rates (before tax) vary based on scope, team size, and timeline.

Touchpoint LEADERS Service

Starting from

Private & Public Sector

Monthly Coaching Subscription

$475 monthly

Group & Team Coaching

$2,250

Training Workshops

$2,250

Snapshot Coaching

$1,800

$2,250

Live 360 Feedback Assessment

$2,450

Touchpoint Navigator Portal*

Chartiy & Non-Profit

$480 monthly

$40 monthly

Speaking Events & Keynotes

Book a Consultation

$1,800

$1,800

$2,250

$1,800

$35 monthly

Coaching Credits (3)

$425

$ 375

Post-Incident Debrief & Reset

Custom

Custom

$2,100