I’ve spent more than thirty years working with people across organizations, communities, and families, including roles as a Human Resources leader, business owner, and healthcare provider in multidisciplinary clinics and palliative care.  These experiences have given me a rare, fly-on-the-wall view of how people show up when the stakes are high.  Across every environment I’ve encountered, one pattern keeps repeating: People don’t struggle with the work so much as they struggle with the conversations about what they are hoping to achieve.

Leaders often believe they’re setting clear expectations, yet the people around them remain unclear.  This is not because the expectations are being communicated incorrectly, but because clarity has to land, not just be delivered.  Whether you’re leading a team, serving a community, or navigating complex relationships at home, the hardest moments aren’t technical; they’re human.  Smart, successful people soften the truth, avoid issues, or shut down under pressure when emotions, expectations, and accountability collide.

Technology, politics, and social polarization have intensified this over the last decade.  With fewer real, face-to-face interactions, many people struggle to read emotion, speak honestly, or work through disagreements without hiding behind a screen, withdrawing or escalating.  The impact shows up everywhere, from workplaces and classrooms to families and communities.

I developed Touchpoint for you as a space to bring back what matters most in those moments, and where the people you lead can feel grounded and confident as well.