Touchpoint exists to help you communicate with confidence.
When tension rises, and words don’t come easily, everything we know gets halted.
We run, freeze, fight, or give in.
What if, instead, we saw an opportunity?
You can know what needs to be said and still struggle to say it when tensions rise. You might hold back to protect a relationship, push too hard for a result, or wonder why your message didn’t land. Even highly capable people find communication harder when something important feels at risk, such as our emotions, a relationship, a project, or personal accountability.
Throughout a career spanning Human Resources leadership, healthcare practice, business ownership, and palliative care, I’ve seen the same pattern in organizations, communities, and families. We all work hard to improve relationships, processes, quality, efficiency, and technology, yet often overlook the communication that makes those improvements possible. When we avoid what needs to be said, misunderstand one another, or skim over the heart of what matters, we undermine the very outcomes we’re trying to achieve.
That bird’s-eye view revealed a common thread: most of us want to connect more meaningfully, and many of us already know what good communication looks like. The paradox is that knowing what to do doesn’t mean we can put it into practice consistently, especially when it matters most to us.
That gap between knowing and doing shapes how I coach. Touchpoint’s practical frameworks focus on the essentials that help turn learning into practice. They are informed by research, established practices, and respected thinkers in learning, behaviour, relationships, and communication. They offer structure when it helps, with the freedom to test, adapt, and find what works for you.
This work is rooted in hope for what comes next. As technology changes how we connect and polarization pulls people apart, I want my daughter and her generation to inherit a world where people connect meaningfully, disagree without disconnecting, and create a better society together.
That hope is Touchpoint.
Touchpoint Exists for All of Us
Jennifer Bloch, CEC, PCC
Executive Coach & Founder
Touchpoint Exists for All of Us
You can know what needs to be said and still struggle to say it when tensions rise. You might hold back to protect a relationship, push too hard for a result, or wonder why your message didn’t land. Even highly capable people find communication harder when something important feels at risk, such as our emotions, a relationship, a project, or personal accountability.
Throughout a career spanning Human Resources leadership, healthcare practice, business ownership, and palliative care, I’ve seen the same pattern in organizations, communities, and families. We all work hard to improve relationships, processes, quality, efficiency, and technology, yet often overlook the communication that makes those improvements possible. When we avoid what needs to be said, misunderstand one another, or skim over the heart of what matters, we undermine the very outcomes we’re trying to achieve.
That bird’s-eye view revealed a common thread: most of us want to connect more meaningfully, and many of us already know what good communication looks like. The paradox is that knowing what to do doesn’t mean we can put it into practice consistently, especially when it matters most to us.
That gap between knowing and doing shapes how I coach. Touchpoint’s practical frameworks focus on the essentials that help turn learning into practice. They are informed by research, established practices, and respected thinkers in learning, behaviour, relationships, and communication. They offer structure when it helps, with the freedom to test, adapt, and find what works for you.
This work is rooted in hope for what comes next. As technology changes how we connect and polarization pulls people apart, I want my daughter and her generation to inherit a world where people connect meaningfully, disagree without disconnecting, and create a better society together.
That hope is Touchpoint.
Jennifer Bloch, CEC, PCC
Executive Coach & Founder
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Coaching Credentials
ICF Professional Certified Coach (PCC)
Royal Roads University — Master’s Certificate in Executive Coaching
Certified Group Coach
Human Resources Management — McGill University
Experience
Human Resources Manager
Former Regulated Health Practitioner and Clinic Owner
Executive Coach and Founder
Organizations I’ve Worked With
Insight Canada · Mars Canada · AMEC · Sunnybrook Health Sciences Centre · CHCA · Beacon Community Services
Leadership & Recognition
Former Board Director, RMTAO
School Council Chair
Developer of Touchpoint Compass and Flight Plan
CCMTS National Excellence in Research Literacy Award
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I believe the best coaching conversations create space to think more clearly, challenge what you may not see on your own, and explore new possibilities without judgment.
I won't give you a script, tell you what to do, or who you should be. Instead, together, we'll question assumptions, test different approaches, and refine what works until it feels like your own. You are in charge, and I am your wing-woman.
My resilience and willingness to step outside my own comfort zone shape how I coach. I am willing to experiment, and sometimes get it wrong alongside you. I’ll ‘go first’ sometimes, not to model the “right” way, but to give us something real to observe, debrief, and learn from before you try it yourself. When I say we are in it together, I mean that in every sense.It’s difficult to see yourself while you’re in the moment. When useful, I’ll observe you in real situations and offer an outside perspective on how you communicate, respond, and connect with others. We’ll debrief what happened, identify what you want to adjust, and put it back into practice.
With me, you can expect curiosity, honest feedback, unrelenting support and encouragement, and the occasional really uncomfortable question.
The goal isn't to make you dependent on coaching. It's to strengthen your confidence, resilience, and capacity to navigate what comes next on your own.
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I don't believe confidence comes from having all the answers. For me, it comes from being willing to keep learning, stay curious, and trust myself to figure things out along the way.
My resilience has been shaped as much by life as by work. I've experienced seasons of uncertainty while building a business, raising a family, and navigating illness, loss, and all the beautiful messy parts of everyday life.
I'm endlessly curious about how we think and respond to life and to one another. Mindfulness and neuroscience are particular interests of mine. When they're relevant to you, we can draw on them to help slow down from the fast pace and overwhelm of day-to-day life to bring in more clarity and focus.
I bring that curiosity and a genuine passion for people and connection to my coaching. I believe we can take growth seriously without taking life too seriously.
Simple. Grounded. Real.
Simple. Grounded. Real.
Put conversations into practice with confidence, conviction, and care.
Put conversations into practice with confidence, conviction, and care.
What Touchpoint stands for
PURPOSE
What ignites us
To help people understand one another, because when we do, we make better decisions, build stronger relationships, and accomplish more together.
What Touchpoint stands for
VISION
Where we’re headed
Imagine a world where differences bring us closer together, disagreement leads to understanding, and technology strengthens rather than replaces human connection.
What ignites us
Our purpose is to help people understand one another because when we do, we make better decisions, build stronger relationships, and accomplish more together.
MISSION
How we’ll get there
Our mission is to strengthen capabilities through practice, build resilience through experience, and create accountability that turns intention into lasting change.
Where we’re headed
Imagine a world where differences bring us closer together, disagreement leads to understanding, and technology strengthens rather than replaces human connection.
Our mission is to strengthen capabilities through practice, build resilience through experience, and create accountability that turns intention into lasting change.
How we’ll get there
Conversations shape what happens next.
They either build trust or break it.
Conversations shape what happens next.
They either build trust or break it.
Speak honestly. Be fully present. Move forward with confidence.
Working with Jen.
“We are all bozos on the bus” —Wavy Gravy.
In return for your authenticity and hard work, you’ll get an unrelenting partner who will tell you the things others may not. People work with me when they want a coach who is direct, down-to-earth, imperfect, and genuinely invested in them.
I’ll lift you when you reach, challenge you when you avoid, and stick with you when the downwind blows.
We’re in it together, I’ve got you.